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Client terms and conditions

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.

FREE INITIAL CONSULTATION
You may be offered a free 30 minute online initial consultation. No therapy will be provided during the consultation.

The purpose of this initial consultation is to tell you more about us and to discover whether we can work together. During these calls, estimates of treatment required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change as more accurate information is discovered during the session.

BOOKING & PAYMENT
All sessions must be paid for in full PRIOR to the session start.

A non-refundable deposit of £100 is payable at the time of booking your first in-person session. The balance of the fee is due at least 24 hours prior to the first session.

It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.

CANCELLATION, RESCHEDULING & REFUNDS

Cancellation & rescheduling

If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 24 hours prior to a session.

Refunds

No refunds will be issued for cancellations within 24 hours of the session.

Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. The outcome also depends on many external to me factors, for instance, your input. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.

Session Fees

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

Payment Methods

The preferred payment method is PAYPAL™. Payment may also be made online via credit/debit card. Cash and cheques are accepted with prior agreement.

CONTACT BETWEEN SESSIONS
Any contact between sessions will be by telephone or email during office hours only (9am till 6pm). Any messages received outside of these hours will be dealt with during office hours.

MEDICAL OR PSYCHOLOGICAL CONDITIONS
I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.

Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.

AGE RESTRICTIONS
You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be authorized or accompanied by a parent or guardian.

ATTENDING YOUR SESSIONS
Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

HYPNOTHERAPY RECORDINGS
Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.

OUTCOME OF SESSIONS
The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavor to use my best efforts and skills to work towards your goals and intended outcomes.

STANDARDS OF BEHAVIOUR
During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, or any property belonging to either me or any other person.

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behavior, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

CONFIDENTIALITY
All contact, including sessions, telephone conversations and emails, will be conducted in confidence. All transformational recordings, conversations and notes will remain confidential, except in the following circumstances:

1. Where you give expressed permission for confidentiality to be broken.

2. Where I am compelled to do so by a court of law.

3. Where the information is of a nature that confidentiality cannot be maintained, for example:

• The possibility of harm to yourself or others exists

• In cases of fraud or crime

• When minors (under 18 years old) are involved

4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

LIABILITY & INDEMNITY
Under no circumstances will the Mental Wellbeing Therapy and its founder be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by the Mental Wellbeing Therapy and its founder. In addition, you agree to defend, indemnify, and hold Mental Wellbeing Therapy and its founder harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

GOVERNING LAW
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out of or in connection with these terms and conditions.

TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarize yourself with any amendments if you have re-started therapy with me after a long period of absence.

DATA PROTECTION
For my services, your personal data is collected, processed, used and stored in accordance with the following privacy policy on this website. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

CONCERNS & COMPLAINTS
If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavor to resolve the issue.

Stevie Gold winner award
Stevie Gold winner
RTT Awards
Rapid Transformational Therapist - RTT
Rapid Transformational Therapy - C. HYP
Rapid Transformational Therapy and Hypnotherapy service

One of the best Rapid Transformational Therapy and Hypnotherapy services in London.

Service face to face available in London and surrounding area.

Sessions available online via Zoom worldwide.

Contact info

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0742-885-7018

Call from abroad directly or via WhatsApp : 0044-742-885-7018

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